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Feb. 1 – Collaborate Web Conferencing Maintenance

On Friday, Feb. 1 between 1 a.m. and 5 a.m. CST, Blackboard will be conducting maintenance on the data center that hosts Blackboard Collaborate. Users should be aware that intermittent connectivity is possible during this infrastructure maintenance window.

TurningPoint Server Maintenance – December 29-30

TurningPoint will be performing scheduled maintenance on all TurningPoint servers starting on Saturday, Dec. 29 at 10 p.m. and continuing until Dec. 30 at 1 a.m. CST.  While this is happening, TurningPoint will be down and you will not be able to run a session or access your account.

Tegrity Service Disruption – Nov. 5

There was a disruption to the Tegrity service between the hours of 8:45 and 10:45 PM CST. During this time, users were unable to access their Tegrity instance and would receive an error when uploading recordings.

Service was restored around 10:45 PM CST.

Sporadic Blackboard Error Messages

We are getting reports that instructors are getting sporadic error messages in Blackboard. Please take a screenshot or copy the text of the message and contact the FRC with these details.

“Undefined00” grade cells in Blackboard Grade Center

We have discovered that UA’s Blackboard instance is affected by a known issue where some users see “Undefined00” in their grade center cells if they have their language pack set to the custom English language pack instead of the default. Contact the FRC for more information.

Box Ending Support for iOS 10

Upon the release of iOS 12 (scheduled for Fall 2018), Box will no longer continue support for iOS 10. The iOS devices which will no longer be supported (because they do not support upgrading to iOS versions newer than iOS 10) are: iPhone 5, iPhone 5c, and iPad 4th generation.