Between the hours of 11 p.m. June 3 and 5 a.m. June 4, Blackboard, Inc. technicians will be performing maintenance on the data center that serves UA’s instance of Collaborate. During this window, users will potentially experience intermittent connectivity issues.
Users who attempt to upload .docx files to Blackboard using Safari report receiving an error message stating that the file can’t be uploaded. A Blackboard Support ticket about this issue is being created. The workaround is to use Chrome or Firefox to upload .docx files.
10:00 a.m. CDT – Some Collaborate users are experiencing connection timed out messages when attempting to join sessions. Users already connected to sessions should not be affected. Collaborate DevOps is working to investigate and resolve this issue
Some UA Blackboard users experienced a period of unavailability between 1:18 – 3:37 a.m. April 17. Blackboard technicians are investigating.
Safari version 11.1 released in early April may cause students and instructors to see a time out message when attempting to upload a file to Blackboard. Please use Firefox or Chrome browsers for file uploads.