Category: Known Issues

Sporadic Blackboard Error Messages

We are getting reports that instructors are getting sporadic error messages in Blackboard. Please take a screenshot or copy the text of the message and contact the FRC with these details.

“Undefined00” grade cells in Blackboard Grade Center

We have discovered that UA’s Blackboard instance is affected by a known issue where some users see “Undefined00” in their grade center cells if they have their language pack set to the custom English language pack instead of the default. Contact the FRC for more information.

Turnitin Service Issues – Sept. 17, 2018

Turnitin began experiencing service issues at approximately 1am. The underlying problem has been identified and a fix has been implemented. Paper submissions are working, they are just happening slowly, and the situation will improve over time.

Box Ending Support for iOS 10

Upon the release of iOS 12 (scheduled for Fall 2018), Box will no longer continue support for iOS 10. The iOS devices which will no longer be supported (because they do not support upgrading to iOS versions newer than iOS 10) are: iPhone 5, iPhone 5c, and iPad 4th generation.

Update Your Box Apps

Box is ending support for older versions of its apps as of November 12, 2018, due to security improvements. Box end users will need to update their apps (Box Sync, Box Drive & Box Edit) prior to that date to continue using them.